Pre-Order Disclaimer

All listed Pre-Order hydration packs will not be shipped for 90 days.

When Will My Order Ship?

We currently only ship items within the United States

Orders are processed in 2-3 business days. You will receive an email when your item is shipped out and it will include your tracking number to check the status of the item.

What is the Return Policy?

We accept returns within 30 days of purchase. Pack must be unused and in the original packaging. Upon receiving your return, we will process a refund within 7 – 10 business days

Can I Exchange a Pack?

We do not offer exchanges. Please submit a request to return the original pack and repurchase the desired pack.

No Hassle Return

To make a return please send an email to RETURNS@myhydrationpack.com and include:

Name:

Order Number:

Reason for Return:

We will then issue you a pre-paid shipping label for you to send back!

If you believe to have received a damaged item please email us following our steps in the No Hassle Return Section